how you can get your order

WHAT ARE THE SERVICE OPTIONS ?

The Little Mill , through our distribution partners, offer two services:
1. Delivery to all addresses in Ireland and the United Kingdom. This costs €8 per each 25kg or part thereof ordered. For customers paying in British Pounds the delivery charge is the GBP equivalent. Deliveries to the British Channel Islands are possible but will incur an additional local charge payable by the customer on delivery.

2. A Click and collect service for customers able to collect in Kilkenny City only. This service is free at present. Orders are collected from our distribution partners warehouse Redsky Europe, IDA Business Park, Purcellsinch, Dublin Road, Kilkenny, R95 RFK0 between 10am and 4pm Monday to Friday (excludes public holidays) once you are told your order is ready by email.

 

HOW LONG DOES DELIVERY TAKE?

The Little Mill, through our distribution partners, aim to get your order to you as quickly as possible. Delivery within Ireland (including Northern Ireland) can take up to 3 working weekdays (that is excluding weekends and public holidays) , but over 90% of our orders made before 12 midday Monday to Friday are delivered by the next working day (that is excluding weekends and public holidays) once a correct Eircode/Postal Code is provided and there are no access problems to the delivery address. Orders placed after 12 midday will take 1 day longer. Delivery to addresses within Great Britain are taking at least 5 to 7 weekdays (excluding weekends and public holidays). Deliveries to the British Channel Islands can take 3 working weekdays longer than deliveries to Great Britain.

 

WHAT ARE THE DELIVERY CHARGES?

Delivery charges are currently €8 for every 25 kg or part of 25kg ordered. So for a 12.5kg bag of flour for example, the charge is €8. For a 25kg order for 2 x 12.5kg bags of flour the charge is €8 for example, for a 34kg order for 2 x 12.5kg bags of flour and a 9kg case of 6 retail packs of flour for example, the delivery charge is €16 etc etc. For customers paying in British Pounds the delivery charge is the GBP equivalent.

 

IF I PLACE AN ORDER CAN I CHANGE IT OR CANCEL IT AFTER I HAVE PAID FOR THE ORDER?

At The Little Mill, we want to get customers orders processed and delivered as quickly as possible. Depending on the time the order is placed it can be processed and dispatched within hours. Our on line customer service will do its best to catch an order before it is dispatched, but it will not be possible if the order has been dispatched. It will not be possible to change an order that has been placed at any stage, but if caught before dispatch, we can, of course, cancel it and refund your purchase price and you can order again. Please email customerservice@kellswholemeal.ie as soon as possible. This is normally staffed 10am to 5pm Monday to Friday excluding public holidays.
Once dispatched, unfortunately, we are unable to cancel an order. You can of course, separately arrange return of the goods to the return address on the package. On receipt of the goods in good condition, we can refund the purchase price of the goods (excluding delivery charge), but please contact The Little Mill first to let us know you are doing this so we expect your parcel. Please email customerservice@kellswholemeal.ie as soon as possible.

 

CAN I COME AND PICK UP MY ORDER ANYWHERE ?

Yes, you can use our free ‘click and collect’ service option. Both our sites in Bennettsbridge are closed to the general public, but you can choose to collect your order from our distribution partners warehouse Redsky Europe, IDA Business Park, Purcellsinch, Dublin Road, Kilkenny, R95 RFK0 between 10am and 4pm Monday to Friday (excludes public holidays) once you are told your order is ready by email.
If you select this option you can only collect from Redsky Europe’s address in Purcellsinch, Kilkenny.

 

WHAT DO I DO IF I FIND A PROBLEM WITH MY DELIVERED ORDER?

Firstly it is very rare that there are problems with orders that are dispatched. We use a reputable e-commerce fulfilment centre and reputable national courier transport companies.

However mistakes or accidents can happen and in the unlikely event of a mistake or problem with your order please email customerservice@kellswholemeal.ie as soon as possible giving your order number (on the order confirmation you got at the time of ordering) and your name and attach a picture of the item in question and outline the issue. We will respond as quickly as possible.

The Little Mill cannot accept any complaints relating to delivery or service after 4 weeks have lapsed since the order is placed.

 

HOW DOES THE CLICK AND COLLECT SERVICE OPERATE?

For customers able to get to Kilkenny City, we offer a free click and collect service. After you make your product selection proceeds go to your cart and proceed to checkout as normal. You will then have a choice of delivery service (as normal) or a collection service. The soonest an order can be available for collection is next working weekday between 10am and 4pm, but it will depend on the time the order is placed, please read below. You can only collect your order from our distribution partners warehouse Redsky Europe, IDA Business Park, Purcellsinch, Dublin Road, Kilkenny, R95 RFK0, Ireland.

The service is free at the moment, so is a significant saving on the home delivery charge. If you choose that service option, on successful completion of your order you will get an email order confirmation.

Orders made before 1 pm in a working weekday, as a minimum, will be available for collection between 10am and 4pm the next working weekday.

Orders made after 1pm in a working weekday, as a minimum, will be processed as if ordered before 1pm the next weekday.
Orders made after 1 pm on a Thursday and through to Sunday or public holiday on a Monday can be collected between 10 am and 4 pm next working weekday after the weekend at the earliest. We will do our best to have them ready on the first day open after the weekend, but it can be the second day depending on the number of orders over the weekend.

Please do not come to the collection point before you get the email notification that your order is ready to collect. You will need to quote the order number on this confirmation to collect your order. To make it easier to fit in your vehicle, the order will not be packed in a case.

If you have any queries or issues with this service, please email customerservice@kellswholemeal.ie as staff at the collection point will be unable to assist other than facilitating your collection.

Please wear a mask and observe social distancing at all times when collecting your order.

 

CAN I CHANGE MY CLICK AND COLLECT ORDER ONCE CONFIRMED?

As we try to process ‘click and collect’ orders to have them ready for collection on the same day, once an order is confirmed, generally it will be processed and prepared quickly. As a result we cannot say that an amendment will be possible. Staff at the collection point will not be able to change or amend your order at all.

If you have ordered something that you did not mean to thre Little Mill service options for the new page, or if you want to amend your order after you confirmed it, please contact customerservice@kellswholemeal.ie before you go to collect your order and we will do what we can to accommodate you. If you want to cancel or change a confirmed order placed through click and collect, an additional service charge may be applied.

 

BREXIT: HOW DOES SERVICE GREAT BRITAIN CHANGE?

Orders for customers with delivery addresses in Great Britain will experience new customs procedures that may result in additional delay. Delivery times from day of order can be at least 5 to 7 weekdays (excluding weekends) but averaging 5 to 6 weekdays. However we have been successfully delivering to addresses in Great Britain since the 1st of January 2021.

As we had expected, at the moment there appear to be no additional charges for VAT or tariff applying to orders placed for delivery to Great Britain, but the matter is still evolving and the information we give may be updated as the situation develops.

While arrangements may well change in the future you can be assured we will honour all orders placed under the current charging arrangements on our website at the time you confirm and pay for your order.

In the short term as the transport system between Ireland, Great Britain and Continental Europe gets accustomed to the new ways of working, from time to time deliveries to us of several items such as packaging, may be delayed resulting in short term product availability issues, but we are working to keep these to a minimum.
 

BREXIT: HOW DOES SERVICE TO THE ISLAND OF IRELAND (REPUBLIC OF IRELAND AND NORTHERN IRELAND) CUSTOMERS CHANGE?

Brexit will bring no changes to the product range and service that we offer our customers who are getting delivery in the Republic of Ireland or Northern Ireland or who are availing of the ‘Click and Collect’ service.